Returns & Refunds policy

You are not entitled to cancel your order without giving any reason for doing so.

The deadline for canceling an order is 5 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail admin@redupport247.com

We will reimburse you if we accept the reason is genuine. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Refund Policy

At Red Orbit IT Solutions LLC, we are committed to delivering high-quality IT services and solutions tailored to meet the unique needs of our clients. We take pride in ensuring every project is executed with professionalism, transparency, and client satisfaction in mind.

No Refund Policy

Please note that Red Orbit IT Solutions LLC maintains a strict no-refund policy. Once a service has been initiated, delivered, or completed—whether partially or fully—no refunds will be issued under any circumstances.

This policy applies to, but is not limited to:

• Website design and development

• IT consulting

• Digital marketing services

• Software development

• Hosting and maintenance packages

• Any other customized solutions

Client Acknowledgment

By engaging with our services, clients acknowledge and agree to this refund policy. We encourage all clients to discuss project requirements thoroughly with our team before making a purchase or signing a service agreement.

Contact Us

For any questions or clarifications regarding our services or this policy, you may contact us at:

📧 Email: admin@blueupport247.com
📞 Phone: +970 507701412
📍 Address: Red Orbit IT Solutions LLC, Dubai, UAE

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

DUBAI

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@redupport247.com